New Membership Inquiry
 

Have you not received your "Welcome" message in your email box?

You will need to receive your welcome message before you can log in.

Your welcome message is sent to the email address you specified when you made your membership purchase.

Mailed Purchases

Mailed purchases (checks & money orders) can take up to 5 weeks to process.  Please email us for a status update if you do not receive your membership within 4 weeks.

eBay & Google Checkout Purchases

Your welcome message will generally be processed (by hand) and sent to your email box within 12 hours of your purchase (credit orders) or after your eCheck clears (eCheck purchases).   However, we ask that you allow up to 48 hours for us to process your membership and send out this email. 

If you do not receive the welcome message within 24 hours of your purchase,  it's very likely that there is a problem with a spam filter or your email addresses.  Follow these instructions carefully in order to provide us the information we need to get another copy of your welcome message to you promptly:

PayPal orders:

• Find the PayPal confirmation of your purchase email in your inbox. 

• Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to. 

• Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links and an image. 

• Turn off all spam filters & programs on your email account.

• Click the "Forward Message" button on the PayPal Confirmation email message.  You will be forwarding us a copy.

• Add a message above the PayPal receipt part, saying something like "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this address.  "

• Also add an alternate email address to the message in case there is a problem with your primary email address.

• Enter your email address in the  CC field so that it will send you a copy of the request.*

• Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there is a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.

Google Orders

• If you chose to "hide" the email address on your Google order (against the instructions provided), your welcome message was sent to a special temporary google email box.  You will need to contact Google directly and ask them to change the email address on the order.

• Find the Google confirmation of your purchase email in your inbox. 

• Login and review the order online to be sure it was not reversed due to lack of funds or another problem.

• Review the "To: " email address on the confirmation.  This is the email address your welcome message will be sent to (unless your email address was hidden.

• Look in your spam or bulk folder as well as your inbox.  Many welcome messages from us are accidentally sorted there (especially if your email is hosted with Yahoo) because the message contains links and an image. 

• Turn off all spam filters & programs on your email account.

• Click the "Forward Message" button on the Google confirmation message.

• Add a message above the Google receipt part, saying something like "We have not received our Welcome message for PUPS.  We have turned off our spam filter on this account.  Please resend our welcome message to this address.  "

• Also add an alternate email address to the message in case there is a problem with your primary email address.

• Enter your email address in the  CC field so that it will send you a copy of the request.*

• Enter mail@petsits.com as the "To:" address, and press send to forward the message.  The message must be forwarded from the same account as your original purchase.

* If you do not receive a copy of the request, then there is a problem with your email box.  Check to be sure your box is not full, and then contact your personal email provider for help.

Contacting Us:

Please email us by clicking here.