Pick the questions that best apply to you:


Have you not received your "Welcome" message in your email box?

You will need to receive your welcome message before you can log in.  Please go back to the main menu and choose "Contact", "New Member Help" if you have not yet received your welcome message.

Do you understand that you have multiple usernames?

All members have multiple usernames and passwords.  Please read your email welcome message carefully and review the picture near the top to learn which username & password to use for the section you are trying to access.

Is your username & password just not working?

99.9% of the questions we receive about a new member password not working correctly are answered when the user realizes they've been typing in the wrong thing.  So please read the following very carefully if you are having trouble:

Be sure you are using the correct username & password combination for the section you are trying to access (see topic above about multiple usernames).

Check to see that your username & password are typed in the correct case.  UPPER and lower case letter must be typed exactly, as case does matter in this system. 

Be sure there are no extra spaces before or after your username or password.

Some email programs make it difficult to read the letters correctly.  Copy and paste your username & password text from your welcome message into Wordpad or Notepad, and increase the font size in order read the text more easily.

Be sure that you do not confuse letters with numbers.  For example,  O and 0 (zero) as well as l (L) and 1 (one) can look similar.  Generally PUPS passwords will not include the following letters because they are too easily confused:  i I  L l 1 0 O o

If you just can't get it to work, use the "I forgot my password" function to reset your password (see next topic) for areas that require your PUPS Members Area username & password.

Did you forget or lose your username or password?

Use the "I forgot my password, or username" function to reset your password for the areas that require your Members Area username & password.  You can find a link to this on the Members Area Login page.  Go to Members Area, Forums (Message Board), Login, I forgot my password, or username to access this function.

This function will assign a brand new random password to your account.  The password MUST be activated before it can be used.

If you click the "I forgot my password" function multiple times, only the very latest temporary password can be activated.

Once you login, the username & password needed for all other areas is listed on the Members Area, Home page.  Please follow these links on the menu and read through that page to find this login information.

Did you try the "I forgot my password" function, and it said your username or email address was not recognized?

You must put in your Members Area email address in order to reset your password.  Generally this will be the email address you used when you purchased your membership, unless you've since changed it.

This is often NOT the same email address as on your Directory Listing/Public Profile.

If you have forgotten your username, please click the "I forgot my username" link.

Did you try the "I forgot my password" function, and it didn't send you an email as promised?

Please check your spam/bulk folder.   The message should arrive to your inbox or spam/bulk folder within 10 minutes of requesting it.

Did you try the "I forgot my password" function, and the new password just doesn't work?

Many users miss the part of the "I forgot my password" email that says you need to reactivate your account before you use the new password provided.  Be sure you've clicked on the link provided in the "I forgot my password" email before you try the new password.  

If you click the "I forgot my password" function multiple times, only the latest email message is valid.

Do you just want to change your username or password?

To change your username & password, go to the Members Area and choose Main PUPS Login & Private Profile.  You will need to know your current username & password in order to login.

Did you lose your all your membership information and your original email account?